Frequently asked questions
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New problem

My problem is not in the list.

If you are unable to find information regarding an appearing error message, please do the following:

  1. Uninstall the program and install it again.
  2. Download the newest free update (if one exists).

If the program has not been solved by the above steps, please contact us. Describe precisely which steps are necessary to produce the error message. Tell us the error message (e.g. 'Runtime error 6: Invalid property value'.) and your Windows version.

We are not able to help someone who only writes an e-mail containing "I am unable to install the program", "An error message appears". We ask for your understanding.

We will then try to reproduce the error and contact you via e-mail as fast as possible.

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